MEET THE INNOVATIVE WOMEN OF EDISON.
MEET LORENE M, MANAGING DIRECTOR CUSTOMER SERVICE RE-PLATFORM PROGRAM
Lorene Miller is Managing Director of the Customer Service Re-Platform Program. She is responsible for overseeing the implementation of a new Customer Information System to more effectively serve Southern California Edison’s 5 million customers. The modern and agile technology platform will replace over 150 legacy application systems while reducing operating costs and improving customer interactions.
Lorene began her career at SCE in 1988 as a business trainee in the IT department, taking on roles with increasing responsibilities before moving into Customer Service operations in 1995. She has held several management and executive positions, including director of the company’s Customer Contact Center, the critical link to Edison’s 5 million customers.
In 2006, she established the Enterprise Resource Planning program office that oversaw the largest SAP utility implementation in the country. As Billing Manager during the California Energy Crisis, she was responsible for implementing historic rate changes while billing and collecting over $9 billion in annual customer revenue. She has driven the integration of business processes and technology throughout her career, including expansion of Digital customer interactions and upgrades to the company’s SCE.com web site. When the California electric industry restructured in 1998, Miller designed new business processes for SCE and spearheaded implementation of the primary metering, billing, and customer- and supplier-interface functions. She has represented SCE as a witness in several CPUC proceedings and in regulatory and working group forums.
Lorene holds a Bachelor of Science degree in Computer Science from California State University at Los Angeles and a Master of Science degree in Leadership and Management from the University of La Verne.
What do you most like about your team?
My team at SCE is committed to serving our customers well, treating each other with respect and living our company values. I know that I can count on them 100% and to act with utmost integrity.
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WOMEN’S ROUNDTABLE
Women matter around here. With a workforce and leadership team that’s over 30% female, women make a big impact at SCE. Every day they help advance our mission to create a clean energy future and a better tomorrow. Our commitment to hiring women and advancing their opportunities in our workforce has never been stronger. It’s simple, really – our teams are stronger whenever and wherever women are present.
