Quality Assurance Process Improvement, Advisor
- Job ID: 4521
- Job Family: Customer Service
- Location: Irwindale, CA, US
- Pay: $126,000 – $189,000
Non-Represented
This base pay range is for a pay grade that encompasses this position and a variety of other positions at the company. The pay offered to the successful candidate may vary depending on the position and multiple individualized factors, including job-related knowledge, skills, and experience.
Represented IBEW Local 47
This pay range represents the rates of pay for step 1 to the maximum step for this position. The pay range and the specific pay for the successful candidate are determined in accordance with the collective bargaining agreement between Southern California Edison Company and the International Brotherhood of Electrical Workers, Local 47.
Hiring Manager: Lisa M Savelli
Job Abbreviation: QAM900_P4_E
Pay Grade: Exempt – 34
Pay Range: $126,000.00 -$189,000.00
Join the Clean Energy Revolution
Become a Quality Assurance Process Improvement, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll lead high-visibility initiatives that directly enhance the customer experience by leveraging data analysis to drive impactful outcomes. You’ll be a key member of a collaborative team and reach across departments, manage complex projects, and present strategic recommendations to key stakeholders. Your role includes overseeing improvement action plans, supporting management on critical mandates and audits, and ensuring compliance with legal, security, and regulatory standards. This position empowers you to shape quality strategy, influence major decisions, and make a lasting impact on both business performance and customer satisfaction.
Responsibilities
- Tracks and analyzes performance, providing feedback and recommendations on methods to improve quality
- Drives quality assurance improvement plans and uses in-depth knowledge of best practices to implement improvements, facilitating continuous improvements by assessing process and product measures
- Oversees, participates in the design, development, and execution of and ensures data-related work is performed according to company policies and procedures
- Develops training curriculum and educates all levels of the organization in process and performance improvement methods and tools
- Provides support to strategy and policy development and ensures delivery within area of responsibility
- Identifies opportunities for process enhancements across the organization and participates in process improvement initiatives
- Evaluates best practices of data gathering, record maintenance and documentation within the industry, identifies compliance risks and implements risk mitigation to enable innovative solutions
- Analyzes business processes, identifies alternative solutions to replace outdated processes and assesses their feasibility
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
- Seven or more years of experience with advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.
Preferred Qualifications
- Proven experience leading high-visibility quality assurance initiatives and driving impactful outcomes.
- Strong critical thinking skills and ability to excel in fast-paced, collaborative environments.
Additional Information
- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- The primary work location for this position is Irwindale, CA.
About Southern California Edison
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
