Customer Energy Programs Advisor
- Job ID: 4672
- Job Family: Customer Service
- Location: Irwindale, CA, US
- Pay: $126,000 – $189,000
Non-Represented
This base pay range is for a pay grade that encompasses this position and a variety of other positions at the company. The pay offered to the successful candidate may vary depending on the position and multiple individualized factors, including job-related knowledge, skills, and experience.
Represented IBEW Local 47
This pay range represents the rates of pay for step 1 to the maximum step for this position. The pay range and the specific pay for the successful candidate are determined in accordance with the collective bargaining agreement between Southern California Edison Company and the International Brotherhood of Electrical Workers, Local 47.
Join the Clean Energy Revolution
Become a Customer Energy Programs Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a crucial role in guiding customers through the evolving landscape of distributed energy resources, while also bolstering grid resilience. This position directly supports California’s clean energy goals by ensuring Self Generation Incentive Program (SGIP) participants receive accurate, timely guidance and resolution. Your work will empower customers to benefit from cutting-edge technologies while driving customer satisfaction and program success. As a Customer Energy Programs Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
- Leads initiatives on energy efficiency and demand response programs to optimize energy usage during peak periods
- Communicates program events to leadership and senior individual contributors
- Incorporates complex energy usage data, load patterns, and grid conditions to recommend potential opportunities and optimize program effectiveness
- Leads meetings with internal teams, such as grid operations, customer service, and marketing, to ensure seamless integration of programs with overall utility operations and customer engagement efforts
- Recommends compliance and regulatory requirements and guidelines related to programs, including reporting obligations and adherence to program rules and protocols
- Endorses program cost effectiveness ideas and identify areas for improvement for all program related activities (i.e. training)
- Leads in meetings with key stakeholders, including regulatory bodies, industry associations, and technology providers, to stay informed about industry trends, share best practices, and foster collaboration for the advancement of programs
- Serves as an expert and training lead for all program related topics
- Leads engagement activities to promote program related information at outreach events
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
- Seven or more years of experience in demand response principles, leading customer programs, or conservation/efficiency initiatives.
Preferred Qualifications
- Experience utilizing knowledge of billing operational policies, processes, procedures, and incentive tracking systems.
- Experience with distributed generation technologies, energy storage, and utility programs.
- Experience interpreting CPUC Regulatory and Policy decisions
- Strong analytical, communication, and project management skills to guide applicants through program requirements.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Experience with reporting including development of PowerBI Dashboards.
Additional Information
- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Relocation does not apply to this position.
About Southern California Edison
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727
